Form Troubleshooting

Form Issues

Many email providers have built-in system security to guard against spam and junk email. These systems may create email issues for messages sent with your forms.

When a third-party form sends an email on your behalf, some email clients treat that message as spam unless the third-party sender is authorized.

Good Gallery forms are one example of a third-party form. When a visitor completes your website form, an email message is generated by Good Gallery servers and is sent to the addresses you have indicated on your behalf.

Possible issues include:

• Some email clients will add a notice to the message warning recipients that the message may be spam
• Other mail clients may automatically move the message to a spam folder
• In other cases, the messages might be blocked entirely
• This security measure may also prevent direct responses to the Reply To address defined in the form message

If you are not receiving messages from Good Gallery forms, adding an SPF record to your domain may reduce issues with warning messages and misdirected emails.

Note: Good Gallery can only send emails on your behalf. The software is unable to influence or override security protocols implemented by external email hosts.

SPF

Sender Policy Framework (SPF) is an email validation system that helps prevent email spam. It is a security standard intended to prevent sender address email forgery.

When emails are sent on your behalf by a third-party, you can authorize those emails by adding an SPF record to your domain. Good Gallery form messages are examples of third-party emails.

Not all email providers authenticate email using this method, but there has been an increased use of this security protocol.

When you add an SPF record to your domain, that SPF record authorizes Good Gallery servers to send emails on your behalf.

Adding an SPF Record (Gmail Users)

If you use Gmail and you use forms on your website, follow these steps to add an SPF record authorizing Good Gallery servers to send emails on your behalf:

1. Login to your domain registrar domain management tools.
2. Edit the domain DNS records.
3. Add a new TXT record.
4. Set the Host value to @.
5. Set the TTL value to 1 Hour.
6. Set the TXT value to include the IP 54.201.219.7. The following example is for Gmail users:

v=spf1 ip4:54.201.219.7 include:_spf.google.com ~all

7. Save your changes.

Other Email Providers

If Gmail is not your email provider, the value following the include: statement will be different. Contact your email provider to obtain the appropriate SPF details.

For additional assistance, please locate your domain registrar's instructions for adding SPF information or contact their support team directly.